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Privacy Policy

This Privacy Policy explains how MILKOW FRESH ("we", "our", or "us"), operated by Sayas Rahman S, collects, uses, and protects information about you when you use our website (milkow.in) or our dairy delivery service.

By using our service, you agree to the collection and use of information as described in this policy.

1. Information We Collect

When you place an order or contact us via WhatsApp, phone, or our website, we may collect:

  • Full name
  • Delivery address and location pin
  • Phone number and WhatsApp contact
  • Order preferences (product type, quantity, frequency)
  • Payment records (for cash or UPI transactions)

We do not collect any information beyond what is strictly necessary to fulfil your delivery.

2. How We Use Your Information

Your information is used exclusively to:

  • Process and schedule your daily delivery
  • Coordinate the glass bottle return system
  • Notify you of changes to your delivery schedule, pricing, or service
  • Resolve disputes or complaints related to your order
  • Comply with applicable laws

3. Zero Third-Party Sharing

We do not sell, rent, share, or trade your personal information with any third party. Your data stays strictly within the MILKOW FRESH operation. The only exception is if we are legally compelled to disclose information under applicable Indian law.

4. WhatsApp Communications

Our primary order and support channel is WhatsApp (+91 81130 33322). By contacting us via WhatsApp, you consent to receiving order confirmations and service updates through that platform. WhatsApp's own privacy policy governs the communication platform itself.

5. Data Retention

We retain your personal information only as long as necessary to maintain your active delivery relationship or as required by applicable law. If you cancel your subscription, your data is securely deleted or anonymised within 90 days of your final delivery.

6. Security

We take reasonable physical and digital precautions to protect your information. However, no method of transmission or storage is 100% secure. We encourage you to contact us immediately if you suspect any unauthorised use of your information.

7. Your Rights

You have the right to request access to, correction of, or deletion of your personal information at any time. To exercise these rights, contact us at +91 81130 33322.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available at milkow.in/privacy.html. Continued use of our service constitutes acceptance of any updated policy.

9. Contact

For any privacy-related queries, contact us:

Last updated: April 2026