Home Product Process Story FAQ
Legal

Terms of Service

These Terms of Service ("Terms") govern your use of the MILKOW FRESH dairy delivery service and website (milkow.in), operated by Sayas Rahman S ("we", "our", or "us"). By placing an order or using our service, you confirm that you have read, understood, and agree to be bound by these Terms.

1. Service Description

MILKOW FRESH delivers raw, unpasteurised farm milk and artisanal dairy products (curd, paneer) to registered customers within our delivery zone. All deliveries are made before 8:00 AM on scheduled delivery days. Products are packed in eco-friendly glass bottles as part of our zero-plastic commitment.

2. Orders & Payments

  • Orders are placed via WhatsApp at +91 81130 33322.
  • Payment is accepted via cash or UPI at the time of delivery or as agreed with our team.
  • Prices are as listed on our website and may be updated with reasonable notice.
  • We reserve the right to refuse or cancel an order if we are unable to fulfil it due to stock unavailability or delivery constraints.

3. Delivery Policy

  • We strictly aim to deliver before 8:00 AM on all scheduled days.
  • In cases of force majeure (severe weather, vehicle failure, public holidays), deliveries may be delayed or skipped. We will notify you via WhatsApp as early as possible.
  • If you miss a delivery due to access issues, no credit or refund will be issued unless notified in advance.

4. Raw Milk — Health Disclaimer

Our milk is 100% raw and unpasteurised. While we conduct daily quality and safety checks at the source, consuming raw milk carries inherent risks. By ordering our milk, you acknowledge these risks and take personal responsibility for its safe storage and consumption. Raw milk is not recommended for infants, pregnant women, the elderly, or immunocompromised individuals.

5. Glass Bottle Return Policy

All products are delivered in glass bottles that remain the property of MILKOW FRESH.

  • You are required to rinse and leave your empty bottles outside your premises by 5:30 AM on your next delivery day for our team to collect.
  • Bottles that are not returned within 3 delivery cycles may be charged at cost.
  • Damaged or broken bottles may be charged at replacement cost.

6. Pausing & Cancellations

  • You may pause, modify, or cancel your order by contacting us on WhatsApp at least 24 hours before your next scheduled delivery.
  • Cancellations requested after the 24-hour cut-off may still result in delivery, and payment will be due for that delivery.
  • We reserve the right to suspend or terminate service to any customer at our discretion with reasonable notice.

7. Product Quality & Complaints

We take great care to ensure every bottle meets our quality standards. If you receive a product that you believe is spoiled or incorrectly delivered, contact us within 2 hours of delivery via WhatsApp with a photo. We will review and, at our discretion, offer a replacement or credit for the next delivery.

8. Limitation of Liability

MILKOW FRESH is not liable for any indirect, incidental, or consequential damages arising from the use of our products or service. Our total liability is limited to the value of the specific order in dispute.

9. Governing Law

These Terms are governed by the laws of India. Any disputes arising shall be subject to the jurisdiction of courts in the applicable district of Kerala, India.

10. Changes to These Terms

We may update these Terms periodically. The most current version will be available at milkow.in/tos.html. Continued use of our service after any changes constitutes your acceptance of the new Terms.

11. Franchisees & Authorised Partners

MILKOW FRESH operates through franchisee owners in various regions. Franchisees are fully responsible for their operations and customer service within their respective zones. Franchisees operate as independent entities and are not legally bound to the proprietor or subject to claims or complications involving the proprietor or MILKOW FRESH head office. Each franchisee is responsible for maintaining service quality, handling customer disputes, managing inventory, and ensuring compliance with all applicable local laws and regulations within their delivery zone.

12. Contact

Last updated: April 2026